Company Description
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize prospect.
With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
Job Description
Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of 6 members based in France and the United States. As part of our global expansion, we are also building up the team in India. You will play a key role in supporting the recruitment, onboarding, and management of this new team, contributing to its structuring and long-term development.

As an IT Support Supervisor,



you will combine operational supervision with a strong hands-on involvement in complex support activities.
Your role is critical in ensuring a high level of service quality for the Sia Group worldwide, covering:
global IT asset management,
supervision of Hybrid L1/L2 support activities,
direct involvement in complex incidents,
and dedicated support for VIP users.
This is not a purely managerial role: you will actively handle tickets, support users, and assist the team on advanced or sensitive cases.
Key Responsibilities
Operational Support (Hands-On)
Diagnose and resolve complex IT incidents through multiple channels (ticketing system, phone, Teams, on-site).
Act as an escalation point for L1/L2 support on advanced technical issues.
Provide high-level support to VIP users, ensuring discretion, responsiveness, and service excellence.
Participate in on-site interventions when required.
Support

📌 IT Support Supervisor – Hybrid/ (Mumbai)
🏢 Sia
📍 Mumbai