Job description

Job Title : Senior Manager - Delivery and Logistics Operations
Location: Lower Parel, Mumbai
Experience: 8-15 Years
Department: Delivery & Logistics
Salary : 15-20LPA

Role Overview
Manage end-to-end delivery and logistics operations for Gold, Silver, Coins and Bars, ensuring secure, accurate and timely movement.
Oversee order processing, packaging, dispatch, transportation, delivery and reconciliation.
Manage daily operations, shipment planning, TAT, pending orders, exceptions and escalations.
Drive secure and standardized packaging, labelling, documentation and dispatch processes for high-value products.
Prepare and monitor daily/weekly/monthly MIS covering dispatches, deliveries, TAT, pending shipments, RTOs, exceptions, costs and vendor performance.
Manage courier/logistics partners, SLAs, service quality, commercials, billing and reconciliation.
Monitor high-value shipment controls, chain of custody, discrepancies, damages and security-related incidents.
Coordinate with Sales, Warehouse, Operations, Finance,



Customer Support and Technology teams for seamless execution.
Lead and manage the delivery/logistics team, set KPIs and ensure productivity and accountability.
Develop and improve SOPs, processes and controls to increase operational efficiency and reduce errors.
Identify opportunities for automation in tracking, MIS, dispatch and reconciliation.
Drive logistics cost optimization while maintaining service quality and security standards.
Handle critical shipments, operational escalations and customer delivery issues.
Ensure compliance with internal processes and security protocols applicable to high-value products.

Key Requirements
8-15 years of experience in Logistics, Supply Chain, Delivery or Distribution Operations.
Solid experience in MIS, vendor management, packaging, dispatch and team handling.
Experience in managing high-value, sensitive or security-controlled products will be preferred.
Experience in Gold, Bullion, Jewellery, BFSI,

📌 Senior Manager (Mumbai)
🏢 Augmont | Gold For All
📍 Mumbai