Smartping is looking for Technical Operations Lead with 10+ years of experience to spearhead our CPaaS (Communications Platform as a Service) operations, specifically focusing on our WhatsApp & RCS Business solutions.
Job Location : Mohali (WFO)
Key Responsibilities:
• Team Leadership: Manage, mentor and scale a team of technical operations engineers, setting KPIs and driving operational excellence.
• Platform Operations: Oversee the end-to-end technical delivery, uptime and performance of our WhatsApp & RCS CPaaS infrastructure.
• API & Integration Support: Guide the team in troubleshooting complex API integrations, webhooks, and routing issues for enterprise clients.
• Incident Management: Lead the resolution of high-priority technical issues, managing downtime and conducting root-cause analysis (RCA).
• Partner Coordination:



Act as the primary technical point of contact with Meta/WhatsApp and telecom aggregators to ensure seamless platform compliance and updates.

Requirements
• Experience: 10+ years in technical operations within the Telecom or CPaaS industry.
• Team Handling: Proven track record of managing and leading engineering or technical support teams.
• Domain Expertise: Deep understanding of the WhatsApp Business API ecosystem, RCS , chat automation, and CPaaS delivery workflows.
• Technical Skills: Solid grasp of REST APIs, webhooks, SMPP, database management (SQL/NoSQL), and cloud infrastructure (AWS/Azure).
• Location: Must be willing to work in office at our Mohali location.

📌 WhatsApp-RCS Technical Ops Lead (India)
🏢 Smartping
📍 India