Company Description Paisly Solutions provides cutting-edge financial solutions designed to help businesses succeed in the digital payments landscape. The company combines deep industry expertise with technological innovation to offer payment processing, reconciliation, and consulting services tailored to diverse client needs. Its end-to-end payment solutions, powered by robust APIs and advanced analytics, support operational optimization and cost reduction. Paisly Solutions focuses on enabling seamless, secure transactions while helping organizations modernize and streamline their payment operations.

Job Description – L1 Operations Executive / Senior Executive
Department: Operations
Experience: 4–6 Years
Industry: Fintech / Payment Gateway / Digital Payments
Employment Type: Full time
Location: Kolkata(Hybrid)

About the Role
We are looking for an experienced L1 Operations professional with 4–6 years of experience in the Payment Gateway / Fintech / Digital Payments industry. The candidate will be responsible for day-to-day payment operations, transaction monitoring,



merchant support, issue resolution, onboarding coordination, and coordination with internal teams, banks, and payment partners.

Key Responsibilities
Monitor and manage daily payment gateway transactions, including successful, failed, pending, and declined transactions.
Handle L1 transaction-related queries from merchants and internal teams.
Investigate payment failures, pending transactions, duplicate transactions, refunds, reversals, and settlement-related issues.
Monitor transaction dashboards and identify unusual transaction patterns or operational issues.
Coordinate with L2 Operations, Technology, Risk, Finance, Banks, Acquirers, and Payment Gateway Partners for issue resolution.
Maintain proper tracking and escalation of unresolved transaction issues within defined TAT/SLA.
Support merchant onboarding and KYC verification by coordinating required documents and internal approvals.
Monitor merchant

📌 Senior Operations Executive (Kolkata)
🏢 Paisly Solutions
📍 Kolkata