Key accountabilities and decision ownership: • Ensure Fixed/5G & Mobile
activations for Consumer and Enterprise segment is done in defined SLAs. •
Provide on-call support to sales team on 117 IVR. Track and report call reasons.
• Support sales team with logging complaints for incorrect recharges done on
customer account and take corrective actions as required. • Maintain call
quality and follow all calls related parameters to ensure best service & support
is provided to our sales team. • All applications such as, Open UI, ECR,
Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily
basis and advisor needs to be well trained and must have hands on experience on
all applications. • Take customer appointments for fixed installations. • Ensure
the port-in orders are submitted within the agreed service level with smooth on
boarding, and the port outs are thoroughly validated and processed within
defined SLA for MNP/FNP requests. • Focus on customer end to end journey
starting from activations until first billing. Work as part of a team to ensure
always offering an awesome customer experience

📌 Telecom Team Member-BPS (Thiruporur)
🏢 Hexaware
📍 Thiruporur