Lead / General Manager – Customer Experience & Service Operations

Company
Vivriti Asset Management
Industry
Asset Management / Financial Services
Location
India
Reports To
Head – Investor Operations
Direct Reports
Pan-India team of 4-5 members (Customer Experience & Onboarding)

About Vivriti Group:

Vivriti Next is the holding entity of the Vivriti Group, comprising Vivriti Capital, a fintech NBFC, and Vivriti Asset Management, an asset manager of fixed-income AIF schemes.

We empower mid-market enterprises with high-end advisory, research-driven insights, and opportunities to scale through tech-enabled solutions, while solving complex challenges beyond financing.

About Vivriti Asset Management:

Vivriti Asset Management is a subsidiary of Vivriti Next and is an investment manager to fixed income alternate investment funds (AIFs). As on date, Vivriti AMC has raised commitments of over INR 8,000 crores from 1700+ institutional, HNIs, FOs investors. AMC has also made investments of over INR 11,000 across 110+ entities and has launched multiple category-creating,



highly differentiated AIF funds which provide an investor with options across the tenor, rating and return spectrum (10% to 17%). Our investors span marquee domestic banks, insurance companies, DFIs, corporate treasuries, family offices & offshore investors.

Role Summary

We are looking for a Lead / GM – Customer Experience to join our Investor Operations team. This is a leadership role reporting to the Head – Investor Operations and will be responsible for driving investor onboarding, customer service excellence, and the overall investor experience.

The role is responsible for ensuring seamless investor experience across all service touchpoints including onboarding, transactions, digital servicing, grievance management, partner servicing, and omnichannel communication. The incumbent will work closely with Distribution, Compliance, Technology, Fund Operations, Risk, Marketing, and Registrar & Transfer Age

📌 General Manager – Customer Experience (Mumbai)
🏢 Vivriti Asset Management
📍 Mumbai