POSITION SUMMARY

Organize and coordinate group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate sold-out
situations, identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer,
identify designated requirements. Perform duplicate reservation checks. Run and
check daily reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests, questions, or
concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange
transportation for guests/visitors. Issue safe deposit boxes. Count and secure
bank at beginning and end of shift. Cash-guests' checks, process all payment
types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental
role model. Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal appearance




are clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
skilled language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships; support team to reach common goals. Ensure
adherence to quality standards; identify and recommend new ways to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time. Enter and locate information
using computers/POS systems. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds. Perform other reasonable job

📌 Guest Relations Lead (Navi Mumbai)
🏢 Marriott
📍 Navi Mumbai