Associate - Process - AFA
Job Title: Associate
Function: AFA Ops
Reports to position: Manager
Location: Hyderabad
Band: A4

Job Purpose
Support end-to-end admissions and financial aid operations for Advanced Management Programmes (AMPs), ensuring accurate execution of admissions processes, excellent candidate experience, timely coordination with stakeholders, and compliance with institutional policies.

Job Outline
Manage admissions operations from application through enrolment.
Responsible for the tasks related to prospective student’s application evaluation, including verification of the application for accuracy and completeness, verification of academic scores, work experience and updating the data related to these activities in the proprietary work tools within the timelines.
Adept in learning processes and proprietary data tools for impeccable execution of admissions process related tasks.
Responsible for ensuring superior customer experience, while meticulously handling customer enquiries through emails & calls. Coordinate with candidates, faculty,



internal teams and external partners.
Assist in data analysis and preparation of reports. Maintain accurate records in Salesforce, SAP and other systems.
Provide support for Admissions-related events, including interviews, infosessions.
Incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization
Reports daily and weekly work completed and in-queue, lending complete visibility to the reporting manager
Ensure adherence to timelines, data accuracy and service standards.

SKILLS AND QUALIFICATIONS

Knowledge: Qualification - Bachelor’s Degree (Preferably STEM)
Skills:
Technical:
Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis) and PowerPoint.
Experience working with CRM systems (Salesforce preferred) and ERP systems (SAP preferred).
Behavioural:
Excellent written and verbal communication

📌 Associate - Admissions & Financial Aid (Hyderabad)
🏢 Indian School of Business
📍 Hyderabad