Job description:

About the Role
We're hiring an Operations Associate to work across our core functions - sourcing, logistics, and documentation. If you're someone who figures things out, communicates clearly, and takes ownership without needing to be hand-held - this is built for you.

What You'll Do
Support active client engagements across sourcing, freight, and customs workflows
Coordinate with vendors, freight forwarders, and China-based partners via email and WhatsApp
Track shipments, flag delays, and ensure documentation (commercial invoices, packing lists, BEs) is complete and accurate
Help prepare RFIs, vendor outreach emails, and client-facing status updates
Research suppliers, regulations, or market data as needed by the team
Maintain trackers, logs, and shared files so nothing falls through the cracks

About You
1-2 years of work experience in any field: logistics, e-commerce, consulting, operations, or similar
Strong written and spoken English - you'll be emailing clients and international vendors




Sharp and curious - you pick up recent domains quickly and don't need everything explained twice
Organised and dependable; you close loops, not open them
Comfortable with spreadsheets and basic tools; everything else we'll teach
Supply chain or trade background is a plus, not a requirement

What You'll Get
Direct exposure to cross-border trade, China sourcing, and Indian customs operations
A small team where your work is visible and your ideas get heard
Room to grow into a specialist role as the firm scales
₹20,000–₹30,000/month based on experience

Benefits:
Flexible schedule
Work from home
Work Location: Remote

About Us
Solve Factory is a supply chain advisory firm specialising in the China–India trade corridor. We help brands navigate end-to-end procurement - from factory sourcing in China to customs clearance and last-mile delivery in India. We're a lean, high-ownership team where everyone touches real work, real clients, and real decisions.
We're growing, an

📌 Operations Associate (India)
🏢 Solve Factory
📍 India