Designation: Manager/ Senior Manager
Department: Technical
Reporting to: NOC Head
Location: Baner, Pune | Employment Type: Full-Time
CTC: Up to 8 LPA (based on credentials)
Grade: Assistant Manager / Manager Level

Role Summary
We are seeking a skilled and motivated L2 NOC Engineer to support our ISP & IT operations. The
candidate will be responsible for handling escalated network issues, ensuring optimal network
performance, performing root cause analysis, and coordinating with L3 teams for critical incidents. This
role acts as the second line of defense in maintaining service uptime and quality across our network
infrastructure.

Key Responsibilities
● Monitor, analyze, and troubleshoot network alarms, events, and performance metrics using
NMS/EMS tools.
● Handle escalated issues from L1 engineers and resolve or escalate to L3 when required.
● Perform configuration, maintenance, and health checks on core routers, switches, firewalls,
BRAS, CGNAT, and access network elements (OLT, L2 & L3 Switches).
● Troubleshoot Layer 2/3 network issues – OSPF, BGP, MPLS, PPPoE, VLANs, etc.




● Coordinate with field teams and vendors for fault resolution and maintenance activities.
● Maintain network documentation and update incident/issue trackers and logs.
● Conduct root cause analysis (RCA) and prepare incident reports for major outages.
● Participate in network upgrades, migrations, and deployment of recent services.
● Provide support for scheduled maintenance and emergency changes, including after-hours or
on-call as required.
● Ensure SLA compliance and assist in customer impact analysis during downtime or performance
degradation.

Educational Qualifications:
● Bachelor’s Degree/Diploma in Computer Science, Electronics, or related field.
● Certifications like CCNA, CCNP, CCIE , JNCIA, or equivalent are preferred.
Technical Skills & Experience:
● 5-7 years of experience in NOC/NMS operations within an ISP or telecom environment.
● Strong understanding of IP networking (IPv4/IPv6)

📌 Network Engineer (Pune)
🏢 GREATLiNK TECHNOLOGIES PRIVATE
📍 Pune