Enterprise Systems Analyst (EUC Support Engineer) - Night Shift
We are seeking a highly motivated and technically capable Infrastructure Engineer to join our IT Operations team. This role is responsible for providing Tier 1.5 end user support, maintaining end user computing infrastructure, and ensuring a reliable, secure, and responsive IT service experience for employees.
You will act as a key frontline and escalation support resource, handling inbound calls and chats, resolving issues beyond basic Tier 1 troubleshooting, and working closely with Tier 2 / Tier 3 teams to ensure timely resolution of incidents.
Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Quick Movers, High Achievers, Respectfully Candid.
We are modernizing IT operations to deliver reliable, scalable, and employee-centric IT services. This role will help improve service quality through effective end user support, proactive issue resolution, and strong collaboration across IT teams, while maintaining high standards of documentation and operational discipline.
Responsibilities
Provide advanced technical support to end users, handling issues that require deeper troubleshooting as well as first-line support.
Support a rotational shift model, providing coverage across business hours and regions as required.
Work from the office location as part of the Pune-based Digital Workplace and EUC Support team.
Handle a combination of inbound calls, chat, and remote support, delivering a high standard of customer service.
Diagnose and resolve issues related to desktops, laptops, mobile devices, remote access, VPN, and enterprise applications.
Support and troubleshoot Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
Support device and endpoint management using Microsoft Intune, including device enrollment and basic policy troubleshooting.
Assist with identity and access management using OKTA and Microsoft Entra ID, including user accounts, gro
📌 EUC Support Engineer (Pune)
🏢 Convera
📍 Pune