Job Description – Inside Sales Trainer & QA
Location: Ahmedabad
Company: the EleFant
Department: Inside Sales
Experience: 3–6 Years
Reports To: Head – Sales / Business Head

About the Role
We are looking for an Inside Sales Trainer & Quality Analyst who will be responsible for improving the performance of our Inside Sales team through continuous training, call audits, coaching and process improvement.
This is not a classroom-only training role.
The person should spend significant time listening to actual customer calls, understanding why sales are being won or lost, identifying individual salesperson gaps and coaching the team to improve conversions.
At the EleFant, our Inside Sales team speaks with parents interested in our toy subscription membership. This requires the team to clearly explain the subscription model, understand the parent's requirements and confidently address questions around toys, exchanges, delivery, hygiene, damage waiver and membership plans.

Key Responsibilities
1. Call Quality & Audits
Audit sales calls daily across the team.




Create and maintain a standard Call Quality Scorecard.
Evaluate calls on:
Opening & first 30 seconds
Customer need discovery
Product knowledge
Pitch quality
Objection handling
Offer communication
Closing ability
Follow-up commitment
Communication & confidence
CRM/process adherence
Identify recurring reasons for lost sales.
Flag responsible quality or process issues immediately.

2. Sales Training
Own training across the complete salesperson lifecycle:
New Joiner → Product Training → Mock Calls → Certification → Live Calls → Coaching → Performance Improvement
Train the team on:
the EleFant product and membership plans
Customer profiling
Need-based selling
Pitching
Objection handling
Follow-up techniques
Closing
Upselling
WhatsApp communication
CRM discipline

3. New Joiner Certification
No salesperson should start independently calling customers simply because training days are completed.
Create a structured certification c

📌 Sales Trainer (Ahmedabad)
🏢 the EleFant
📍 Ahmedabad