? We’re Hiring |L3 - Cisco CVP IVR & Voice Bot Application Support Engineer

? Experience: 7 - 12+ Years
? Location: PAN India (Noida, Hyderabad, Mumbai, Gandhinagar)
? Work Mode: Business hours with on-call/escalation support for 24x7 operations
? Key Skills : Cisco CVP | Call Studio | VXML | Java | IVR | Voice Bot / Conversational AI | REST/SOAP APIs | SQL | UCCE/PCCE | ICM | CTI | NLU/NLP | Troubleshooting | ITIL

? Key Responsibilities
L3 support and troubleshooting for Cisco CVP IVR applications.
Develop and maintain Java custom elements/classes for CVP Call Studio.
Troubleshoot VXML, IVR, Call Studio and backend integration issues.
Support Voice Bot/IVA integrations, bot-to-agent handoff and context transfer.
Work with platforms such as Dialogflow, Amazon Lex, Nuance or IBM Watson.
Manage production incidents, RCA, releases and vendor escalations.
Mentor L1/L2 teams and drive application stability.

? Interested candidates can share their updated resumes with us [email protected] .

📌 Cisco CVP IVR & Voice Bot Application Support Engineer (Noida)
🏢 Merykh
📍 Noida