Assists to ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Customer Service
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
Provides a courteous and professional service at all times and ensures that employees also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Financial
Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and versatile scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that all hotel, company and local rules,
policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Operational
Supervises the repair, maintenance and engineering operations according to the departmental standards.
Properly handles and maintains all power tools and measuring instruments.
Assists other tradespersons or technicians when requested by Superiors.
Modifies installations to minimise waste of material and provide access for future maintenance.
Avoids unsightly hazards and complies with all local regulations and codes.
Ensures cleanliness of all work areas and protects the surroundings when executing duties.
Executes Preventive Maintenance Programme according to schedules.
Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment.
📌 Lead Host- Engineering (India)
🏢 Hyatt Place
📍 India
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