Hiring For: UK-Based Client
Location: Remote (Work From Home – India)
Employment Type: Full-Time | Permanent
About the Opportunity
We are hiring on behalf of our UK-based client, a growing healthtech marketplace that connects care seekers and care homes with qualified professional carers through a digital platform.
The organization is focused on simplifying the care recruitment process and improving access to quality care services across the United Kingdom.
Position Overview
We are looking for a confident, energetic, and customer-focused Inbound & Outbound Voice Calling Executive to work with our UK-based client.
The role involves communicating with carers, care seekers, care homes, and healthcare businesses across the UK through both inbound and outbound calls.
The ideal candidate should have excellent spoken English, a skilled telephone manner, and the ability to build strong relationships while delivering a high-quality customer experience.
Key Responsibilities
Outbound Calling
Make outbound calls to carers, care seekers, care homes,
and healthcare businesses across the UK.
Explain the client's platform, services, and benefits clearly and professionally.
Follow up with prospective carers and customers regarding registration, onboarding, and account activation.
Contact care homes and healthcare organizations to generate interest and qualified business leads.
Conduct regular follow-ups to improve conversions and customer engagement.
Inbound Calling & Customer Support
Handle incoming customer and support calls professionally.
Assist callers with queries related to registration, job opportunities, platform usage, and services.
Provide a positive and professional customer experience on every interaction.
Escalate complex queries or operational issues to the relevant team when required.
Administration & Reporting
Maintain accurate records of calls, customer interactions, follow-ups, and lead statuses.
Update CRM systems and internal databases regularl