* Achievement of customer satisfaction and loyalty goals
* Achievement of employee satisfaction and retention goals
* Achievement of hotelfinancial goals
AREAS OF RESPONSIBILITY:
Participates in the development of business strategies for security whichare aligned with the
overall objectives of the hotel
* Develops and implements business strategies for department
* Monitors status regularly and adjusts strategies as appropriate
* Develops the annual budget in conjunction with the Controller and General
Manager Develops and implements sound security andsafety practices for
thehotel
* Recruits, selects andtrains employees in safety andsecurity practices
* Communicates safety and security practices to all hotelemployees
* Schedules Team Memberin accordance withforecasted occupancy andfunctions
* Develops and maintains a positive working relationship with localfire, police and government agencies
* Ensures that Team Member patrols hotel on a regular basis and documents
activities in accordance with security and safety standards
* Improves safety and security at the hotelby communicating hazardswith department headsand taking corrective actions
* Develops and coordinates a Safety Teamas required by Hilton Hotel
* Monitors and checks all life-safety equipment in conjunction with the
engineering department Directs the investigation
and resolution of customer and employee injuries, crimes and/or emergencies
* Ensures that investigations are handled in accordance withpolicies.
* Recommends corrective actions
* Develops and implements procedures for handling issues
* Develops and implements hotel specific emergency procedures including evacuation
Develops and implements strategies and practices which support employee
engagement