Location: Bangalore
Employment Type: Full-time | In office
Experience: 5–8+ years
Industry Preference: Sports, Fitness, Lifestyle, Premium Retail & Consumer Services

About The Role

We are looking for an experienced Centre General Manager to take ownership of the centre's day-to-day operations, customer experience, community engagement, team performance and commercial performance.

This is not a conventional store-management role. It is a highly hands-on centre leadership position that combines operations, customer interaction, community building and revenue performance. The ideal candidate should be approachable, energetic and comfortable spending substantial time on the floor, interacting with customers and understanding their behaviour while ensuring the centre runs efficiently.

Previous experience in climbing or fitness is not mandatory. We are particularly interested in strong operators from boutique fitness, premium or mid-to-high-tier retail, premium spas, wellness, hospitality, lifestyle, sports, recreation and other high-quality consumer-facing businesses.



Relevant industry exposure is preferred because it helps candidates understand premium customer expectations and behaviour, but it is not a strict deal-breaker.

Key Responsibilities

Oversee daily centre operations, including opening, closing and operational readiness
Manage staff scheduling, deployment and shift planning
Lead daily team briefings and establish clear responsibilities
Monitor attendance, performance and service standards
Coach, train and develop team members
Handle hiring, onboarding and performance management
Ensure a consistently high-quality customer experience
Monitor reception, customer flow, waiting times and first-time visitor experience
Handle customer complaints and service recovery
Monitor memberships, renewals, repeat visits and program enrolments
Track daily and monthly revenue and commercial performance
Monitor walk-ins, first-visit conversion, class utilisation and customer

📌 Centre General Manager (Bengaluru)
🏢 YourfriendlyHR
📍 Bengaluru