POSITION SUMMARY

Engage hotel guests to enhance the service experience through activation of all
outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk,
Business Center, Lounge, etc.). Respond to guest requests for special
arrangements or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond to special
requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide local area knowledge to inform guests about the
property and the surrounding area amenities, including special events and local
activities. Contact appropriate individual or department (e.g., Bellperson,
Housekeeping, Food & Beverage Server) as necessary to resolve guest call,
request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information,



and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using explicit and professional
language, prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High sch

📌 Lobby Ambassador (Mumbai)
🏢 Marriott
📍 Mumbai