Must-Have
Hands-on experience with Microsoft 365 admin portals, including troubleshooting across various apps and services. Proven track record in providing end-user support and resolving technical issues efficiently. Familiarity with Azure Active Directory and identity management
Good-to-Have
Experience with PowerShell scripting for automation and administration. Freshservice ticket tools.
SN Responsibility of / Expectations from the Role
1 Administer and maintain Microsoft 365 services and user accounts.
2 Monitor service health and resolve issues across Exchange Online, Teams, SharePoint, OneDrive, and other M365 apps.
3 Provide L2 support for end-user issues related to Microsoft 365.
4 Manage licensing,
user provisioning, shared mailbox and Distribution List via Azure AD and Microsoft 365 Admin Center, Conditional Access.
5 Create and maintain documentation for configurations, procedures, and troubleshooting.
6 Stay updated on Microsoft 365 roadmap and recommend improvements or new features.
7 Manage compliance and governance features such as retention policies, eDiscovery, and audit logs.
8 Assist in onboarding and offboarding processes, ensuring proper access and data handling.
9 Evaluate and implement current Microsoft 365 features, aligning with business needs and security standards.
10 Coordinate with vendors and Microsoft support for issue resolution and service requests.
📌 / Collaboration (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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