Job Description
Customer Success Executive
FreJun is looking for a proactive, customer-focused, and solution-oriented Customer Success Executive to manage customer relationships, drive product adoption, support onboarding, resolve customer queries, and contribute to customer retention.
The ideal candidate should be comfortable working directly with customers, understanding their business requirements, explaining SaaS products, troubleshooting issues, and coordinating with internal teams. This role offers exposure to SaaS, Cloud Telephony, VoIP, CRM integrations, and AI-powered communication solutions.
Key Responsibilities
1. Customer Onboarding & Account Management
- Manage the end-to-end onboarding process for new customers.
- Understand customer requirements, business workflows, and use cases.
- Guide customers through FreJun's platform setup and configuration.
- Act as the primary point of contact for assigned customer accounts.
- Build and maintain solid, long-term customer relationships.
- Conduct product walkthroughs and training sessions.
- Track customer requirements,
activities, onboarding progress, and account status.
- Ensure customers have a smooth transition from onboarding to regular product usage.
2. Product Adoption & Customer Success
- Help customers understand and effectively use FreJun's platform and features.
- Drive adoption of features such as virtual numbers, call routing, IVR, auto-dialer, click-to-call, call recording, call logs, call analytics, and AI-powered call insights.
- Understand customer use cases and recommend relevant product features.
- Monitor customer usage and engagement.
- Identify customers who require additional product guidance or support.
- Conduct regular customer check-ins and follow-ups.
- Create and track customer adoption milestones where required.
- Proactively identify opportunities to improve customer experience and product usage.
3. Customer Support & Issue Resolution
- Handle customer queries through cal
📌 Customer Success Executive (India)
🏢 FreJun
📍 India