Primary Purpose of Role:
Operations Executive – West reports solid line to the India Operations Manager; he/she has a daily work relationship to the RGM (Regional General Manager), Channel partners and End Customers.

This role is responsible for providing Sales support to the region and enable the Regional General Manager to achieve and exceed their sales targets and business objectives.

He/she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure effective and timely handling of our Lead to Order processes of the region he/ she works for.

Job Responsibilities -
Sales Operations:
Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
Maintain audit related documents for compliance,



with zero non-conformities in business operations
Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
Support Sales and Channel Partners with tender related documents and activities
Provide end-to-end support for orders secured through tender processes.

Channel Management & OEM Support:
Serve as the primary point of contact for Channel Partners, End Customers and OEMs, assisting with their orders, queries, and operational needs.
Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
Track and monitor the Channel Partner onboarding journey.
Oversee the renewal process of Channel and OEM Contracts to ensure timely compliance.
Coordinate Quarterly Business Reviews (QBRs) and Partnership Plans with Channel Partners.
Manage communication rollouts to Channel Partners as neede

📌 Operations Executive – West (Mumbai)
🏢 carestream health india
📍 Mumbai