The Operating Model & AI Analyst sits within the transformation core team in Group Operations. The role supports operating model, service and AI-related analysis across priority transformation initiatives, helping Synpulse move from craft to scale through standardization, automation and agentic solutions.
The role turns operational needs into structured requirements, analyses processes, data and workflows, and identifies opportunities to improve service delivery, reporting, AI enablement and transformation execution across internal functions.
We look to fill two positions in the Transformation Office with distinct content focus:
Position 1: AI, Automation & Digital Enablement
* Focuses on AI TOM, intake analysis, use-case assessment, agentic requirements,automation and integration opportunities.
* Partners with Group IT and engineering resources to translate business needs into practical AI-enabled solutions.
* Supports adoption tracking, benefit articulation and responsible use of agentic solutions.
Position 2: Operating Model & Service Excellence
* Focuses on Service @ Scale,
service catalogue development, process analysis, KPI frameworks, unit economics and service automation opportunities.
* Partners with Group Functions to support target operating model design and standardised service delivery.
* Identifies simplification opportunities and scalability improvements.
This is a 12-month contract with opportunities for extension or conversion to a permanent position, subject to business requirements and individual performance.
* Bachelor’s or Master’s degree in Business Administration, Information Systems, Data Analytics, Operations, Technology, Engineering or a related discipline.
* 4–7 years of relevant experience in business analysis, operating model design, process improvement, AI/automation initiatives, operations, consulting or transformation delivery.
* Robust analytical and problem-solving skills, with experience translating complex business topics in
📌 Senior Operating Model (Pune)
🏢 Synpulse
📍 Pune