? Operations Executive
? Gurugram | On-site
? Full-time | Immediate Joiners Preferred
? About Nynii
Nynii is building India's trusted on-demand home services platform, connecting customers with verified professionals for house help, cooks, babysitters, caregivers, cleaners, and more.
We're looking for a proactive and execution-focused Operations Executive to help manage and improve Nynii's day-to-day service operations.
This role is ideal for someone who enjoys solving problems, coordinating with people, managing real-time situations, and ensuring customers receive a smooth and reliable service experience.
? Key Responsibilities
Manage day-to-day booking and service operations.
Coordinate with customers and professionals to ensure successful bookings.
Monitor ongoing and upcoming bookings and resolve operational issues.
Handle cancellations, rescheduling, replacements, delays, and service-related concerns.
Coordinate with the professional network to ensure availability and timely service.
Follow up with customers to understand feedback and resolve concerns.
Monitor booking status,



operational metrics, and daily performance.
Identify recurring operational issues and suggest process improvements.
Coordinate with Product, Engineering, Customer Support, and Business Development teams to resolve operational gaps.
Maintain accurate operational records, trackers, and reports.
Support recent operational processes, initiatives, and service launches.
Take ownership of operational issues from identification → resolution → follow-up.
? What We're Looking For
Bachelor's degree or equivalent qualification.
0–2 years of experience in Operations, Customer Support, Business Operations, or a similar role.
Strong communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Comfortable handling multiple tasks and time-sensitive situations.
Strong follow-up and coordination skills.
Good working knowledge of Google Sheets / Excel.
Proactive, organised, and cus

📌 ? Operations Executive (Gurugram)
🏢 Nynii
📍 Gurugram