Job Summary

Business Drivers

Maximize sales performance to achieve given revenue targets for self and team as well as that of the channel through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team
Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme. Improve product per customer holding.
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark,



sustain and better quality service
Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
He/she is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times

Key Responsibilities

Deliver revenue target / YoY growth and be held accountable to achieve sustainable growth within the assigned portfolio.
Primary responsible to grow qualified clients, drive Cross sell, wealth active and portfolio management.
Achieve high employee satisfaction and retention of good performers.
Identify and address training needs of staff on an on-going basis.
Work in close coordination with cross functional teams for recent initiatives & business growth.
Ensure proper client coverage & engagement of existing book

📌 Director & Regional Head - NR (India)
🏢 Standard Chartered India
📍 India