Senior IT Support Engineer (L1/L2)
We are looking for an experienced Senior IT Support Engineer with 2–5 years of experience in IT Support, Desktop Support, EUC, or Service Desk environments.

Role Summary:
The ideal candidate will be responsible for providing L1/L2 technical support across endpoints, Microsoft 365, networking, MDM, AV/VC, ITSM, and end-user environments. The role requires strong troubleshooting, customer service, and coordination skills, with a focus on SLA-driven support and ITIL processes.

Education:
B.E., B.Tech, MCA, M.Tech, B.Sc. (Computer Science/Electronics/IT), or equivalent.

Key Skills:
• Windows & macOS Support
• Microsoft 365, Outlook & Teams
• Active Directory, DNS, DHCP & VPN
• Hardware, Software, Printer & Network Troubleshooting
• Intune, Jamf or equivalent MDM tools
• Patch Management & Compliance
• ServiceNow / ITSM Tools
• AV/VC – Teams Rooms, Zoom, Webex, Poly & Logitech
• Asset & Inventory Management




• Solid Communication & Customer Service

Key Responsibilities:
• Provide L1/L2 support for desktops, laptops, mobile devices, peripherals & applications
• Troubleshoot hardware, software, network & Microsoft 365 issues
• Manage endpoints through MDM platforms and ensure patch compliance
• Support AV/VC equipment, meeting rooms, executive/VIP meetings
• Manage incidents, requests and escalations within SLA
• Handle onboarding, offboarding, asset allocation and inventory
• Assist with AD, email, VPN and endpoint security administration
• Maintain technical documentation and knowledge articles
• Collaborate with Infrastructure, Network and Security teams
• Follow ITIL processes for Incident, Request and Change Management

Regards,
Chetan Gurudev
[email protected]

📌 Senior IT Support Engineer (Bengaluru)
🏢 Sagility
📍 Bengaluru