Overall
- Accountable for achieving business & customer centricity targets
- Network expansion through primary & secondary network touch points.
- Work on strategies to ensure channel partners profitability & viability.
- Build capability of MEAL Zonal teams and Dealer teams for outstanding CX delivery, sales outperformance
- Manage customer concerns and escalations with BIC TAT and FTR resolution
- Collaborate closely with AD teams to ensure success of EVs across value chain
- Partner ecosystem management - Public charging identification, channel and retail finance etc
Sales Specific
- Responsible for Volumes and Market share for each state/region
- Manage customer experiences at all sales touch points through capability development of channel partner/teams
- Create Customer insight driven winning strategies to drive EV sales
- Channel partner and team performance management through deployment of strong governance systems
- Sales planning: Work on rolling plans (N+2) with each RSBM
- Optimise incentive schemes for the zone
- Utilization of zonal budgets effectively for funnel management
- Ensure optimum debtor no. of days for the zone
Dealer Management
- Ensure dealer motivation and engagement
- Build solid relationships with Dealer principals
- Align policies with respect to workforce, funds and infrastructure
- Training & development cadence and inputs to training content for Dealer teams
- Support success of brand initiatives
Experience
Experience between 15 to 20 years across (preferred - EV automotive sales)
Industry Preferred
Automobile OEMs (EV would be additional plus)
Qualifications
Post graduate diploma/ MBA in Management/Post Graduation in Electronics, Mechanical/ Mechatronics/Automobile systems
General Requirements
Strategic management of the sales for all channel partners in a zone. Develop and execute strategies focused on customer experience and satisfaction and develop capability of the channel partner
📌 Zonal Head (Kolkata)
🏢 Mahindra & Mahindra
📍 Kolkata
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