Description
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Experience: 2+ yrs
Location: Bengaluru, Karnataka, India
Job Type: Full time

We are looking for a proactive and customer-focused Virtual Value Manager (VVM) to serve as the first point of value engagement for a portfolio of dealer accounts. This role works closely with Customer Value Managers and Customer Value Architects to keep customer accounts active, supported, and progressing between strategic engagements.
The VVM will handle day-to-day customer inquiries, provide product guidance and training, maintain accurate account documentation, and identify usage or adoption signals that may require further attention. The role requires excellent communication, strong organizational skills, sound judgment, and the ability to understand customer needs while knowing when an issue should be resolved independently or escalated to the appropriate team.

Requirements
Key Responsibilities
- Respond promptly and professionally to incoming customer inquiries through email,



collaboration platforms, and calls.
- Resolve how-to questions, routine adoption challenges, and training requests wherever possible.
- Deliver scheduled and ad hoc product training based on customer requirements and maturity levels.
- Maintain accurate Customer Value Plan (CVP) records after customer interactions, including activities, training outcomes, and open action items.
- Triage customer requests and escalate complex issues to Customer Value Managers or Customer Value Architects when required.
- Understand customer maturity levels and tailor support and engagement accordingly.
- Monitor account usage, adoption, and health signals to identify potential risks or opportunities.
- Prepare concise weekly account updates highlighting meaningful customer insights and areas requiring attention.
- Support Customer Value Reviews by providing relevant account context and interaction history.
- Maint

📌 Customer Success Specialist (Bengaluru)
🏢 Weekday AI
📍 Bengaluru