The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Assist with inventory and asset management including receipt and disposition of hardware
- Document all defects of pre-mass production hardware and/or software
- Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
- Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
- Assist with servo flashing, firmware upgrade, flashing unsigned images
- Helps in resolving support tickets on device issues
- Help provide technical support during events (travel often required)
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- IT savvy and interested in new technologies
- Knowledgeable about inventory, and comfortable in an IT inventory environment
- Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
- Excellent communicator in both written and verbal English
- Ability to work in a team
- Ability to excel in a fast paced work setting.
- Ability to learn new things and adapt to a changing environment quickly
- Strong organization skills, and able to identify the steps to be taken to achieve objectives
Prefe
📌 Hardware Support Technician II (Bengaluru)
🏢 Astreya
📍 Bengaluru
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