Role Objective
- Execute Order-to-Cash (OTC) collection activities in compliance with company policies, controls, and governance requirements.
- Drive timely and effective cash collection to improve working capital and reduce outstanding receivables.
- Contribute to continuous process improvement initiatives that enhance operational efficiency and customer experience.
- Support knowledge transfer and act as a trainer and mentor for new team members.

Key Responsibilities
Accounts Receivable & Collections Management
- Execute end-to-end Accounts Receivable (AR) processes, ensuring accuracy and compliance with established procedures.
- Perform standard and ad hoc AR reporting, providing timely and actionable insights.
- Review and resolve unallocated cash and credit balances in collaboration with the Cash Application team.
- Monitor customer accounts to identify outstanding balances and collection opportunities.
- Execute collection and dunning activities to drive timely customer payments and reduce overdue receivables.
- Engage customers through calls, emails,



and other communication channels to maximize collections and maintain robust customer relationships.
- Manage standard and specialized dunning campaigns in accordance with company policies.
- Prepare and distribute collection activity reports and AR status updates accurately and on time.

Dispute & Query Resolution
- Manage customer disputes and coordinate with internal stakeholders to ensure timely resolution.
- Collaborate with business, finance, and legal teams on debt recovery activities and debt provision guidance.
- Process customer account maintenance activities, including applying and removing dunning blocks.
- Initiate and track customer refund requests as required.
- Address customer inquiries related to billing, payments, credits, and account balances.
- Monitor, track, and drive customer queries through to successful resolution.
- Conduct root cause analysis to identify recurring issues and recommen

📌 Sr Assoc, Accounts Receivable (Hyderabad)
🏢 Carrier
📍 Hyderabad