Ready to lead the ServiceNow platform for a global technology organization? Thomson Reuters informs the way forward for the world’s most respected professionals in law, tax, accounting, compliance, and the press. ServiceNow is one of the core platforms our Technology organization uses to deliver reliable, intelligent service management at scale.

We’re hiring a Technical Manager, ServiceNow Platform to lead the engineering, delivery, and operations of our enterprise ServiceNow platform within the CIO Segment’s Service Management & Transformation group. This is a hands-on leadership role for someone who can own the roadmap, lead high-performing development and technical teams, modernize how we work with embedded AI, and partner closely with ServiceNow and our delivery vendors to get the most value from the platform.

About the Role

In this chance as Technical Manager, ServiceNow Platform, you will:
- Own the platform roadmap: Define and drive the ServiceNow platform strategy, roadmap, governance, and technical standards, making key decisions on capabilities, upgrades,



and investments, and aligning delivery with enterprise architecture and business priorities.
- Lead development and technical teams: Manage and mentor development, administration, and L2/L3 support teams; drive resource planning, prioritization, and performance management; and build an accountable, high-performing, continuously upskilling team.
- Champion new ways of working with AI: Lead adoption of NowAssist and generative and agentic AI across the platform, including incident and change summarization, resolution-note and knowledge generation, Virtual Agent, AI Search, and automated triage, embedding AI-driven, automation-first ways of working that lift productivity and reduce mean time to resolution.
- Drive engineering excellence: Own the end-to-end development lifecycle (design → build → test → release), enforce coding standards and design governance, and accelerate delivery through Flow Desi

📌 Technical Manager, ServiceNow (Bengaluru)
🏢 Thomson Reuters International Services
📍 Bengaluru