Career Area:
Supply Chain and Logistics
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
This role serves as a central point of contact for claims and returns-related customer support, providing exceptional service to both internal and external customers. Responsibilities include resolving customer inquiries and issues while ensuring timely, accurate, and effective communication to maintain a high level of customer satisfaction.
The position requires extensive cross-functional collaboration and a solid focus on building and sustaining positive customer relationships to support business objectives and enhance the overall customer experience.
What You Will Do
• Execute claims and returns customer service tasks
• Manage shared inboxes
• Support internal and external customers in SalesForce
• Maintain returns schedules
• Participate in projects
• Daily use of Excel, PowerPoint, SharePoint, SalesForce and PowerBI
Degree Requirement
Degree or equivalent experience desired
What You Have:
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and a