About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective
To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.
Essential Job Tasks
Areas of Responsibility
Financials
*Works on assigned goals and prioritizes, organizes, and accomplishes the tasks along with the team.
*Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.
*Ensures daily performance and manages revenue through revenue and yield management techniques.
*Focuses on generating incremental revenue through Early Check-in and Late Check-outs.
*Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.
*Monitors the business of competition hotels in terms of current accounts and rates.
Process
'*Greet and assist guests with check-in, check-out, and other requests. Ensure that guests’ needs are met, providing excellent customer service at all times.
*Handle guest complaints or issues efficiently and professionally, escalating to the Duty Manager when necessary. Oversee the daily activities of front desk agents, ensuring high levels of performance and adh