The Associate Vice President – RCM Operations / Account Delivery is a senior operational and client leadership role responsible for driving business performance, client value, operational excellence and profitable growth across Companies Revenue Optimization Services.
The role partners with the Vice President, Market Leaders, Client Services and global stakeholders to translate business strategy into scalable operating plans and consistent execution across delivery teams and sites.
The AVP will own end-to-end delivery performance across assigned accounts/functions, including SLA adherence, quality, productivity, client satisfaction, financial performance, workforce planning, process improvement and leadership development. The role will also serve as a senior escalation point for complex client and operational matters and will build the leadership bench required to support future growth.
The role is expected to be operated as a strategic client partner rather than a transactional service provider, combining deep healthcare RCM expertise with solid commercial, operational,



financial and people leadership.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Key Responsibilities:
Business & Operations Leadership
Own operational performance across multiple delivery teams/sites, ensuring consistent execution against SLAs, quality, productivity, cost and client commitments.
Translate business and operational strategy into actionable operating plans, KPIs, performance priorities and delivery roadmaps for Directors and operational leaders.
Act as the CBO Leader for the client practice and drive strong operational governance across managed accounts/functions.
Drive teams to meet SLAs and performance metrics through resource optimization, action plans, performance reviews and proactive course correction.
Ensure adherence to quality standards and identify process issues that may impact delivery, clien

📌 Associate VP RCM operations (Chennai)
🏢 CPSI
📍 Chennai