Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, current disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities:
8+ years of airline industry experience, including significant hands-on responsibility for Passenger Service System delivery, implementation, production support, or airline operations.
Demonstrated experience leading customer-facing delivery workstreams,



coordinating cross-functional teams, managing dependencies, and driving solutions from requirements through production readiness.
Expert knowledge of PNR creation and servicing, including passenger, itinerary, contact, SSR, OSI, ticketing time limit, schedule change, group, codeshare, and interline scenarios.
Strong ticketing expertise covering e-ticket issuance, display, void, revalidation, exchange, reissue, refund, involuntary handling, fare and tax application, form of payment, endorsements, and coupon status management.
Deep understanding of Interline Electronic Ticketing (IET), including partner activation, validating and operating carrier processes, coupon control, status updates, interline and codeshare agreements, and end-to-end certification.
Strong knowledge of Electronic Miscellaneous Documents, including associated and standalone EMDs, issuance, exchange, refund, usage, status contr

📌 Lead Service Delivery Engineer (Bengaluru)
🏢 Sabre
📍 Bengaluru