This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Oracle Payroll Delivery Senior Specialist based in India.
This role is responsible for supporting the day-to-day delivery of accurate, timely, and compliant payroll services.
You will coordinate work allocation, monitor production, and help ensure team performance meets defined SLAs and quality standards.
The position combines payroll expertise with team supervision, client communication, reporting, and operational planning.
You will work closely with clients, onshore teams, process leadership, HR, IT, and other internal stakeholders.
A key focus will be identifying issues, performing root-cause analysis, resolving escalations, and driving continuous improvement.
The role offers an opportunity to strengthen payroll operations while developing people, processes, and service delivery capabilities.
It is well suited to an experienced payroll professional who is comfortable taking ownership in a structured, client-focused setting.
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Accountabilities
Payroll delivery: Ensure payroll activities are completed accurately, efficiently, and on time, with employee payments and service deliverables meeting established SLAs and quality standards.
Team coordination: Allocate daily work to Payroll Administrators, monitor workloads and shifts, track production, and optimize resource utilization to meet operational requirements.
Client support: Communicate with clients and onshore teams, participate in monthly and quarterly calls, respond to queries and complaints, and ensure issues are followed through to resolution.
Performance management: Conduct regular production and feedback sessions, monitor team performance against quality, SLA, and productivity targets, identify training needs, and support one-to-one development discussions.
Reporting and documentation: Maintain daily and weekly reports, team metrics, meeting records, skills matrices, proc

📌 Oracle Payroll Delivery Senior Specialist (India)
🏢 Jobgether
📍 India