At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is straightforward - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
As part of the Service Operations Intelligence team, included under the ITS Organization, you will have responsibility for the development and operations of Dow’s IT Service Management foundational platform, ServiceNow. You will be responsible for the development and support of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs.
You will partner with the Sr. Service Managers and Service Managers to manage the work involved in service design, transition, and operations. In this role you need a deep knowledge of development work in ServiceNow and how different modules function. It will be your responsibility to use established procedures and practice to analyze and resolve standard problems.
Responsibilities
Evaluates and develops new capabilities as needed to meet business requirements and defines service deployment strategy that meets client needs.
Maintains service operations material to support adoption and operational reliability of the ServiceNow platform.
Drives and leads continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs.
Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions.
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