ABOUT THIS ROLE

You run Sev1s at KIBO. When one starts, you are paged. You triage it, and if it clears the bar you open the bridge and take command of it.

From that point the incident is yours. You decide who is on the call, you hand out the work and track it, and you release people by name when their part is done. You decide whether the client hears from us and when the client lane opens. You call the incident fixed, close it, and write the document that follows — an RCA the pod delivers to the client, or a triage document explaining why it was not a Sev1.

You do not debug. You run the incident. The engineers own the fix; you own the timeline, the decisions, and the record. The role rotates on a short cadence so the person holding it stays sharp, and you will be part of a small team that covers it 24/7.

ABOUT KIBO

KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular,



up-to-date commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report "Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment."

By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO's commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession.

WHAT YOU'LL DO

📌 Incident Manager (India)
🏢 Kibo Commerce
📍 India