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Job Details
Job Description
PRIMARY DUTIES & RESPONSIBILITIES:​
Responsible for account setup and ongoing maintenance activity for AB/Cencora customers.​
Responsible for managing product access and eligibility for AB/Cencora customers ​
Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments. ​
Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.​




Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers.​
Responsible for following approval process for business-critical fields such as COGs. ​
Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc. ​
Ensures data integrity of customer setup, pricing, contract information​
Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship.​
Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.​
Creates and produces reconciliation and auditing report.​
Utilizes CRM system to track maintenance and current account

📌 Associate Representative, Customer Service Operations (Pune)
🏢 Cencora
📍 Pune