About Us
Citi partners with clients worldwide to responsibly deliver financial services that drive growth and economic progress. US Consumer Cards (USCC) serves over 70 million customers through premier branded partnerships with leading retailers and airlines including American Airlines and Costco. USCC is at the forefront of AI-driven innovation, modernizing its product suite to deliver industry-leading consumer experiences and perks.
Analytics and Information Management (AIM) is a global team with 20+ years of impact across Citi's business units. Operating from Bengaluru, Chennai, Pune, Mumbai, and Gurugram, we transform data into actionable intelligence that enables Citi businesses to make critical decisions.
About This Role
The AIM USCC AI Innovation Head will accelerate the adoption of AI within the USCC Analytics & Pricing teams. The primary objective of this role is to lead efforts to conceptualize, prototype, and full-scale production of AI-led analytics solutions for key USCC business problems. This role is accountable for driving innovation and productivity gains,



and for delivering measurable business value by embedding AI into the analytics process.
What Would You Deliver
1. Lead AI-led Analytical Solution Development for USCC Business Problems
Drive AI-led analytics solutions development for key business problems, such as - but not limited to - Personalized Next Best Action decisioning engine, Campaign Analytics Platform, Conversational & Contextual Business Insights, etc. Own the full AI solution lifecycle—from concept to production—for critical USCC Analytics & Pricing business problems. Partner with stakeholders across USCC and Citi to architect, prototype, and deploy scalable AI solutions that drive measurable business impact.
2. Support Development of Other AI solutions for USCC
Collaborate directly with other USCC teams and Technology to jointly develop high-impact AI solutions. Combine technical expertise with business acumen to deliver AI cap

📌 Director - AIM USCC Innovation and AI Lead (Bengaluru)
🏢 Citi
📍 Bengaluru