About the Role
We are looking for a Program Manager-QA to join Managed Services program at Birlasoft for one of the client. This is a senior delivery leadership role that demands equal strength across test automation, managed services delivery, and people management. The individual will work closely with the Program Director and own end-to-end quality delivery for a defined scope within the program.

Key Responsibilities
Delivery & Program Management

Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
Proactively identify delivery risks and drive mitigation without escalation dependency
Participate in client calls, QBRs, and governance forums with confidence and accountability

Test Automation





Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
Drive automation coverage expansion and reduction of manual regression dependency
Oversee script maintenance, auto-healing practices, and execution optimization
Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities

People Management

Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
Conduct regular one-on-ones, performance reviews, and career conversations
Identify skill gaps and drive targeted upskilling and cross-skilling within the team
Foster a culture of accountability, quality ownership, and continuous improvement
Support talent retention through active engagement and recognition

Stakeholder & Client Management

Build and maintain solid working relationships with client

📌 Program Manager (Bengaluru)
🏢 Birlasoft
📍 Bengaluru