Our innovative and growing company is searching for experienced candidates for the position of Customer Engagement Manager.
Providing excellent service and support to the existing customers to build healthy relationships with them.
Interact with customers, analyse feedback and develop new techniques to ensure customer retention.
Respond to customer queries and address service complaints in a timely manner.
Ensure rapid adoption and enablement of the solutions
Identify Customer's needs, and suggest new products and services that suit their interests.
Provide excellent customer service and ensure customer satisfaction.
Build positive relationships with customers for repeat businesses.
Collaborate with different teams and monitor all aspects of the project, including communication, development and technology.
Provides constant feedback to Delivery Team on the customer account environment
Ensure timely renewals. Track and contact leaving customers for renewals.
Develop recent strategies for customer retention activities.
Collect reviews and testimonials that appraise the brand image.
Work with the Marketing Manager in implementing promotion activities.
Maintain complete, consistent and quality activity/contact records in CRM
Requirements
A customer engagement manager needs to study their product usage, welcome new clients, contact customers, and renew expired subscriptions. He/She needs to look into client feedback and track how each project offers value.
Diploma / Degree in any field with 1– 3 years experience.
Creative thinker with desire and willingness to roll up sleeves to get things done.
A whole-brain contributor with the ability to analyse data and extract meaningful implications to drive differentiated solutions and, then, communicate these solutions in simple, fact-based ways
Adept at complex problem-solving.
Excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.
Good English communication skills, both written and verb