About Northern Trust

As a global leader in creative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Summary:
Controlling the accessibility and flow of accurate and quality of processes and knowledge within the organization. Helping capture new knowledge and creation of processes with the usage monitored. Monitor progress by leveraging analytics to assess the impact, engagement,



functionality and effectiveness of the process and knowledge management practices.
Serves as the link to ensuring the design of Technology and Business processes are aligned. Drives and oversees the design of process and knowledge requirements and is responsible for incorporating industry standards, quality and best practices.
Establishes and maintain process standards to improve the effective, efficient, and convenient use of information and knowledge across the organization. The Process and Knowledge Management Lead works across all Unit streams. This profile includes data / information / knowledge collection, research, processing, analysis, improvement, presentation, and technical assistance. This position is also aligned with training, skills development, learning, as well as innovation to automate and control the introduction of AI into the practice.

Main Duties
The main objectives of the ITSM Process & Knowledge Management Lead are:

📌 Sr. Associate – ITSM Process (Pune)
🏢 Northern Trust
📍 Pune