Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary
The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:
· Demonstrates product expertise in most Genesys Cloud products
· Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical advisor and/or engineer
· Follows PS implementation standards




· Assesses complex Genesys Cloud implementations to make appropriate recommendations to both Genesys and the customer
· Initiates and suggests process improvements to Project Managers / Service Delivery Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions or support
Major Responsibilities/Activities
The Genesys Cloud consultant is responsible for delivering and supporting Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. The consultant should be versatile to work on post-production support projects as well.
Technical Consultation
· Works closely with Project Managers / Service Delivery Managers in successfully delivering implementation and support projects.
· Delivers technical implementation activities post-sales for PS engagements as required for key customers and to load balance with the rest of the team
· Follows PS implementatio

📌 PS Consultant (India)
🏢 Genesys
📍 India