* Successfully performs all Technical Support duties.
* Actively supports the team by helping for complex or uncommon requests using
best practices.
* Liaison with other teams for assistance when needed for ensuring service
excellence.
* Supports local Technical Representative training needs when necessary.
* Ensures workflow is maintained if coordinator and management are not
available.
* Uses resources effectively to provide customers the best component selection
for the application and offers associated items with product support. Also
provides Mouser website and online chat support.
* Teaches customers how to navigate the Mouser website to allow customers to
find information easily while minimizing their need of additional support
from the Technical Support team.
* Communicates requirements and interacts effectively with customers,
suppliers, Customer Service, Products, and other Mouser departments.
* Attends and contributes to supplier trainings and company meetings.
* Supports the Local Customer Service team and provides support for other teams
when needed.




* Supports and participates in company total quality process and represents the
company in a professional manner.
* Exhibits understanding of technical specifications to assist in the selection
of semiconductor, electromechanical, interconnect, embedded products, and
optoelectronic components and associated tools and accessories.
* Exhibits proficiency in the use of block diagrams, schematics, test
equipment, and test procedures to analyze and troubleshoot printed circuit
board assemblies and sub-assemblies.
* Exhibits proficiency in basic circuit theory, analysis, and design, and/or
system-level configurations.
* Excellent written and clear verbal communication on Chat, the telephone or in
person, and interacts effectively with individuals and groups inside and
outside the organization.
* Exhibits robust analytical, organizational and time management skills.
Analyzes the impact of decisions before executio

📌 Technical Support Representative (Bengaluru)
🏢 Mouser
📍 Bengaluru