Sr. Engineer - IT Service Management
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Job Description
Job Title
Technical Major Incident Manager (MIM)
Location: Hyderabad (Aligned to CST Business Hours)
Shift: Monday – Friday, CST Hours (with on-call flexibility during critical incidents)
Department: IT Service Management / Major Incident Management
Job Summary
We are seeking a highly technical and experienced Technical Major Incident Manager (MIM) to provide technical leadership during Priority 1 (P1) and Priority 2 (P2) incidents across enterprise applications, Azure cloud platforms, infrastructure services, and integrated business systems.
Unlike a traditional Incident Manager, this role is expected to act as the technical quarterback during major incidents—leading troubleshooting