Customer Success Manager (IT Services & Consulting)
Location - Pune, India (Work from Office)
Experience - 4–6 Years
Qualification - MBA / PGDM (Marketing, Operations, IT, International Business) preferred
Employment Type - Full-Time
About Heap Trace Technology-
Heap Trace Technology is a rapidly growing IT Services and Consulting company specializing in Software Development, Cloud & Dev Ops, AI/ML, Quality Engineering, Data Engineering, and Digital Transformation. We work with clients across the United States, Europe, and other global markets, delivering high-quality technology solutions through dedicated teams and project-based engagements.
We are looking for a highly professional, client-focused, and communication-driven Client Success Manager who can act as the bridge between our clients and delivery teams while ensuring exceptional customer experience and long-term relationship management.
Role Overview-
The Client Success Manager will be responsible for managing client relationships, driving effective communication, coordinating with delivery teams, tracking action items,



ensuring timely follow-ups, and maintaining high levels of client satisfaction.
The ideal candidate should possess exceptional English communication skills, strong email writing capabilities, excellent stakeholder management abilities, and a proactive ownership mindset.
This role requires regular interaction with international clients and internal cross-functional teams to ensure commitments are delivered effectively and client expectations are consistently exceeded.
Key Responsibilities-
Client Relationship Management-
Serve as the primary point of contact for assigned client accounts.
Build robust and long-lasting relationships with clients.
Develop a deep understanding of client business objectives and expectations.
Conduct regular client touchpoints, status meetings, and relationship reviews.
Ensure high levels of client satisfaction and engagement.
Client Communication & Email Management

📌 Customer success manager (Pimpri-Chinchwad)
🏢 HeapTrace Technology
📍 Pimpri-Chinchwad