Job Title: Program Manager – Telecom Services & Customer Operations
Location: Panvel, Mumbai
CTC: Up to ₹15 LPA
Job Summary:
We are looking for an experienced Program Manager to lead customer transitions, service delivery programs, and customer relationship management activities within telecom service and repair operations. The role will be responsible for ensuring customer satisfaction, managing program profitability, driving business growth, overseeing project transitions, and maintaining solid stakeholder relationships across multiple locations.
Key Responsibilities:
Project Planning & Program Management
• Understand customer requirements and translate them into project plans, milestones, and timelines.
• Prepare and review project plans with internal and customer stakeholders.
• Manage customer transitions from planning through execution and handover.
• Coordinate with cross-functional teams to ensure successful project delivery.
• Conduct regular governance and review meetings with stakeholders.
• Monitor project progress and ensure timely completion of deliverables.




Customer Engagement & Service Delivery
• Build and maintain long-term customer relationships.
• Conduct regular customer reviews, meetings, and business updates.
• Ensure customer concerns and escalations are resolved within agreed timelines.
• Drive customer satisfaction and continuous service improvement initiatives.
• Monitor service delivery KPIs and ensure SLA compliance.
• Work closely with delivery teams to ensure smooth operational handovers.
• Maintain visibility of customer requirements, forecasts, and inventory planning.
Stakeholder Management
• Understand customer expectations and communicate them effectively to internal teams.
• Develop productive relationships with customer decision-makers and key stakeholders.
• Participate in governance meetings and business reviews.
• Manage customer expectations related to scope, timelines, and deliverables.
• Ensure operational processes remain

📌 Program manager – telecom services (Mumbai)
🏢 Optirecruit Global
📍 Mumbai