Key Responsibilities
Provide L2 support and operations for the Single View application workplace: manage and resolve escalated incidents and service requests.
Monitor application performance, system metrics, logs, alerts and proactively identify risks or issues.
Perform root cause analysis (RCA) on recurring issues and drive corrective / preventive actions.
Coordinate with cross-functional teams (QA, Product, Infrastructure) to ensure timely resolution of defects or production issues.
Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met for uptime, response time, resolution time.
Maintain/update standard operating procedures (SOPs), knowledge base articles, and run-books for incident handling.
Participate in change management: evaluate impact of changes, validate post-change health and rollback if needed.
Support on-call / shift rotations (if required) to provide 24×7 coverage or extended hours operation.
Provide status updates, reports, dashboards to management; escalate when thresholds are violated.
Continuously review & improve operational processes, tools, automation to reduce manual effort and improve reliability.
Experience Range - 2 to 5 Years
Location - Bengaluru, Whitefield