Key Responsibilities:
Portfolio Management
Manage and drive collections for Bucket X and Bucket 1 delinquent accounts across all regions.
Own collection performance for a portfolio with an outstanding POS of approximately ₹1,000 Crores.
Monitor delinquency trends, roll rates, collection efficiency, and recovery metrics.
Develop and execute collection strategies to minimize forward flows and improve customer curing rates.
Ensure achievement of monthly, quarterly, and annual collection targets.
Team Leadership & People Management
Lead, mentor, and manage a team of approximately 120 field collection professionals through regional and zonal managers.
Establish a high-performance culture with clear KRAs and accountability.
Drive productivity, engagement, and capability-building initiatives across teams.
Recruit, train, and develop collection talent to strengthen the organizational pipeline.
Conduct regular performance reviews and succession planning.
Vendor & Agency Management
Identify, onboard, and develop new collection agencies/vendors across geographies.




Establish performance scorecards and governance mechanisms for agency management.
Monitor agency productivity, compliance adherence, and cost efficiency.
Drive vendor optimization and improve collection outcomes through strategic partnerships.
Conduct regular reviews and audits of collection agencies.
Strategy & Process Improvement
Design and implement field collection strategies to improve recovery rates.
Leverage analytics and portfolio segmentation to enhance collection effectiveness.
Drive process improvements, automation initiatives, and productivity enhancements.
Collaborate with Risk, Operations, Credit, and Technology teams to strengthen collection processes.
Recommend policy changes based on portfolio performance and market trends.
Compliance & Governance
Ensure adherence to RBI guidelines, fair collection practices, and company policies.
Maintain solid governance and control frameworks across field and age

📌 National collections manager (Faridabad)
🏢 Hero FinCorp
📍 Faridabad