Senior Technical Consultant- Managed Services
Company Overview:
89 Solutions is a pure-play Service Now Employee Works (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.
Responsibilities:
As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:
• Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
• Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.




• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and
recommend targeted improvements.
• Manage incremental change requests — knowledge source updates, ingestion filters, credential
rotations, connector changes, and access adjustments.
• Deliver knowledge and Service Now service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.
• Design, build, and deploy recent AI agents using Moveworks Agent Studio, integrating with enterprise systems (Service Now, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders — leading platform strategy, presenting insights in service reviews, and aligning improvements to business outcomes
Qualifications:
• 5+ y

📌 Senior technical consultant- managed services (Surat)
🏢 89 Solutions
📍 Surat